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Shipping and returns policy

Delivery 

Standard Delivery Areas

Canberra Metro

NSW Country

VIC Country

QLD Country (Near Country, Far Country & Far North QLD)

SA Country

WA Country (Country & Far Country)

NT (Darwin City/Suburbs, Alice Springs & NT Other)

Tasmania

 

Delivery From Partner Warehouses

Items shipped from a partner warehouse will arrive within 2 – 4 business days. Delivery is free for orders over $200.

We’ll always let you know if an item is sent from a partner warehouse on the product page (to the right of the item’s image).

 

Shipping Policy

Free shipping to Australia and New Zealand

At Odyssey Jean, we're proud to offer you fast shipping options including free overnight shipping to major cities and free standard shipping to all other areas. This service is automatically applied to all orders over $200 at checkout.

Check the delivery options for your area using our Delivery Times table above.

Free standard delivery from our partners

Items shipped from a partner warehouse will arrive within 2 – 4 business days. Delivery is free for orders over $200 . We’ll always let you know if an item is sent from a partner warehouse on the product page (to the right of the item’s image).

Postage and handling costs

Enjoy free shipping on all orders over $200 . Our speedy delivery to Sydney and Melbourne metro areas is available  on items sent from Odyssey Jean warehouses. All costs are in Australian dollars

Order tracking

Your order will be delivered by one of our partner carriers including Australia Post, DHL or WantItNow – depending on your item’s origin and your choice of delivery method. Once your order has been shipped, you’ll receive an email containing tracking details on how to follow your order’s journey to your door.

Signing for deliveries

To make sure your order safely reaches you, a signature is required upon delivery. However, you may choose to have your parcel left without a signature (e.g. on your front porch). We’ll ask you to select your preferences at checkout. If no one is present to receive your parcel, a notice will be left at your address with alternative delivery or pick-up options.

Changing your shipping address

We know you want your order fast so our team at the warehouse aims to process and pack your order as quickly as possible. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left the warehouse.

To change your shipping address, chat with us on our website on weekdays 9am to 8pm and Saturday 10am to 6pm AEST. Simply hit the “LIVE CHAT” button on the bottom right of your screen.

International shipping

Odyssey Jean delivers to anywhere in Australia and New Zealand, including military addresses and PO boxes.

 

Returns Policy

We have 3 rules of returns, item(s) must be returned:

  1. Within 14 days of purchase;
  2. Unworn and unused with the original tags still attached; and
  3. In the original packaging which must be in the original condition.

If your item matches all of these condition, you can return item(s) here.

If your item is faulty.

We aim to provice our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we'll need a photo or two showing the defect/fault, which will speed up the returns process for you.

And here's the fine print:

Items sealed for hygiene reasons can only be returned if the seal is intact. So make sure you love your purchase before you tear into it! Some examples of items which are packaged with this seal are; earrings, swimwear, underwear, hair accessories etc.

You are responsible for safely packaging your return to ensure we receive the items in tip-top condition.

If you are returning shoes:

Please place them in the original branded shoebox they came in (i.e. "Spurr" shoes in the "Spurr" box), and place this inside Odyssey Jean shipping box. If you are missing Odyssey Jean shipping box, you can use a similar sized box or a plastic shipping satchel.

The branded box is just as important as the shoes themselves, so please do not alter it in any way - e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected.

We are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, just in case!

We reserve the right to refuse a return if the policy has not been adhered to.

 

How do I return my purchase?

We provide free returns for all our customers. How you return your item depends on where you live. See the two different sections below for information about Australian and New Zealand returns.

Returns from Australia

Returns are easy - just print off a prepaid label and drop your parcel off at any Australia Post office! Follow the steps below:

  1. Complete Odyssey Jean returns form.
    • Log into your account by clicking My Account and select the order you’d like to return.
    • Click "Return" at the bottom right of the order information (a black button just under the total amount paid) to take you to the returns form.
  2. Print the shipping label and attach it to your return parcel
    • Once you’ve completed the form, you’ll receive an email from us that recaps the details of your return, gives you a link to track the parcel with, and has a shipping label attached as a pdf. Print this label off and attach it to your return parcel. Please remember to peel off the yellow "Express Post" sticker that came on the original parcel.
  3. Drop off your return at any Australia Post office so we can safely track your return parcel's journey back to us.

We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

 

Returns from New Zealand

To make a return, please call us on (61) 02 9559 7166 on weekdays from 11am to 10pm NZST so our Customer Service team can organise your return request and arrange the courier pickup. You can also chat with us on our website on Saturdays from 12pm to 8pm NZST.

Exchanges

Australian customers: To exchange your item for a different size, log in to your account and complete our online returns form. If you do not have an account, you can create one here. If available, your new item will be on hold for 14 days. After that, it will automatically be taken off hold so be sure to send your return back to us as soon as possible to avoid missing out.

New Zealand customers: To exchange your item for a different size, please call our Customer Service team on (61) 02 9559 7166 on weekdays from 11am to 10pm NZST or chat with us on our website on Saturdays from 12pm to 8pm NZST.

Refunds

Here's how we refund - if you paid via:

  • Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
  • Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher. Please note, courtesy vouchers aren't included in this, as they are a courtesy for you being such an excellent customer!
  • A GrabOne or Groupon voucher: We will reissue you with a new voucher code to use for your next purchase. Please note we don't provide monetary refunds for any difference not used in the transaction, so make sure you use your voucher all up!

 

Want a little something extra?

Ask for a 110% store credit as your refund! This means you get a voucher with the value of both 100% of the refund plus 10% of the purchase price, in the form of a voucher code, to use on your next purchase.!

Refund Process Time.

We'll email you updates throughout the returns process but just in case, here's how it works.

Returns take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.

If you have changed your mind.

If you would like a different colour or a completely different item, return your original item for a refund or 110% store credit and simply make a new order for your desired item.

If you received an item you didn't order.

If you have received an item different to the one you ordered, please contact our Customer Service team who will work with you to resolve the problem as quickly as possible.